From tfuentes at yahoo-inc.com Tue Aug 4 23:48:28 2009 From: tfuentes at yahoo-inc.com (Tony Fuentes) Date: Tue, 4 Aug 2009 16:48:28 -0700 Subject: [PLUG-JOBS] Postion with Yahoo! Small Business Support Message-ID: <0F467378C540D046B688A63E911907B705FF33EF@SNV-EXVS03.ds.corp.yahoo.com> Hello Plug Job Seekers, Yahoo! Small Business Support is seeking job candidates for upcoming openings we will have for Phone Support Agents. This position is located at our Hillsboro Campus at the Hawthorne Farms MAX Station. This is not a contract position, you would be hired in as a full time employee of Yahoo!. Job Description: Think about impacting 1 out of every 2 people online-in innovative and imaginative ways that are uniquely Yahoo!. We do just that each and every day, and you could too. After all, it's big thinkers like you who will create the next generation of Internet experiences for consumers and advertisers across the globe. Now's the time to show the world what you've got. Put your ideas to work for over half a billion people. Customer Service Web Support The representative is responsible for providing world class service to Small Business Customers by resolving customer inquiries through multiple contact channels, including phone and e-mail. The successful representative will address and resolve customer technical and other inquiries to ensure first contact resolution. Additionally, the representative is responsible for making every customer interaction count through a relationship-building consultative-servicing approach by identifying opportunities to make every customer successful. This involves providing sales through service and recommending products and services that are best suited for the customer. Job Responsibilities: Provide world class service to all small business customers in a customer-centric environment Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools Assist customers with inquiries while providing consultative support and recommendations Document in detail all interactions with customers Effectively articulate complex information to a variety of technical and non-technical customers Educate customers on products; help customers to be successful Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross-selling products and services Successfully performs against department scorecard metrics Minimum Job Qualifications: World-class customer service focus and interpersonal skills 2-3 years previous success in call-center service, or internet company Proven ability to logically communicate complex technical problems in 'customer friendly' language Proven ability to work in a high paced, nimble, and fluid work environment Demonstrated superior troubleshooting skills, ability to think outside of the box and find creative ways to solve customer problems including up-sell and cross-sell into additional products Knowledge of DNS and Web Hosting Intermediate knowledge of Perl, CGI, HTML, Java, and e-commerce Solid decision making skills Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners Proven ability to work independently in a fast-paced environment Intermediate knowledge of Microsoft Office suite, including Excel Well organized with the ability to multi-task and prioritize workload Ability to work flexible shifts including weekends and holidays High School Diploma required, 4 year college degree preferred Preferred Job Qualifications: Knowledge of Yahoo! small business products a plus Previous experience in a B2B support model If interested, please reply back to me with your resume. Thank You! -- Tony Fuentes Yahoo! Small Business Support From rshepard at appl-ecosys.com Fri Aug 14 17:20:03 2009 From: rshepard at appl-ecosys.com (Rich Shepard) Date: Fri, 14 Aug 2009 10:20:03 -0700 (PDT) Subject: [PLUG-JOBS] Job announcement: Water Quality Manager, Yakima (fwd) Message-ID: ---------- Forwarded message ---------- Washington Department of Ecology Water Quality Central Region Section Manager Yakima, WA $6400-$7400 per month (WMS Band 02) DOQ The Washington Department of Ecology Water Quality Program currently has a Section Manager vacancy in the Central Regional Office (CRO) in Yakima, WA. The Central Region includes Benton, Chelan, Douglas, Kittitas, Klickitat, Okanogan, and Yakima counties. For detailed information regarding this position, including responsibilities and requirements, and instructions on how to apply, please visit the link below on the Department of Ecology website. http://www.ecy.wa.gov/jobs/NB00016177-2.PDF For more information, contact Wendy Holton at 360-407-6024 or wendy.holton at ecy.wa.gov From rshepard at appl-ecosys.com Sun Aug 30 23:24:05 2009 From: rshepard at appl-ecosys.com (Rich Shepard) Date: Sun, 30 Aug 2009 16:24:05 -0700 (PDT) Subject: [PLUG-JOBS] [portland] Python jobs at Discogs (fwd) Message-ID: ---------- Forwarded message ---------- Hi, all. Discogs is a Portland company and we're looking hire some developers and a sysadmin. Discogs is the largest database of music information. Each month, millions of people use Discogs to connect and learn about music as well as buy and sell it. We are a small and creative company where each employee's contribution can make a large impact. As Discogs continues to grow, we are looking for bright, dedicated, innovative and highly motivated people to help us realize the vision of Discogs: To be the one of the premier websites for music enthusiasts everywhere. To apply for one of these positions, please send your cover letter and resume to work at discogs.com Software Engineers We are looking for software engineers to write server-side code in Python for web-based applications. The successful candidate has experience building web applications and understands how the web works from top to bottom. Excellent communication skills are a must. Requirements * BS in Computer Science or equivalent * Strong python skills and fluent in other dynamic or object oriented languages * Experience in database programming: MySQL preferred * Experience developing/designing large scale software systems Desirable * HTML, Javascript, Ajax * Experience with distributed computing and messaging systems * Web APIs * Knowledgeable of various Agile methodologies and practices * Preference for vim over emacs Personal * Excellent written and verbal communication skills * Able to commit and follow through on projects and tasks * Self-starter who is comfortable working with others in a small dynamic environment This is a full time position based in Portland, Oregon. Systems Administrator We are looking for a systems administrator to support our growing server infrastructure. The successful candidate has extensive knowledge of unix servers, networking and can handle all systems aspects from the hardware level to planning capacity for our growth. Responsibilities * Manage server monitoring and notification infrastructure * Manage backup process * Manage our capacity planning through metrics * Work with development team in deploying new services * Configure new servers including racking and OS/software installation * Provide on-call support within a rotation schedule Required Skills and Experience * Unix CLI * Shell scripting * Networking, Switches, VLANS, HTTP, load balancing Desirable * Familiar with CentOS distribution * Knowledge of diskless clients * Familiar with Python * MySQL, DBA experience Personal * Excellent written and verbal communication skills * Able to commit and follow through on projects and tasks * Self-starter who is comfortable working with others in a small dynamic environment This is a full time position based in Portland, OR.