[PLUG-JOBS] [JOB] Technical Support Engineer at Lytics

[Aimee Levens]

Lytics is hiring! https://www.lytics.com/company/careers

Lytics helps enterprises automate personalized marketing experiences
through the industry’s most advanced Customer Data Platform (CDP). Our
Engineering team is distributing real-time stream processing of billions of
events, indexing materialized views of data for fast ad-hoc queries, and
providing access to data through multiple APIs and systems.

To support our growth, we are hiring an additional *Technical Support
Engineer* (TSE) who brings an eagerness to learn, a love of coding and
data, and a successful track history of customer service, taking ownership
to provide technical solutions to our customers.

*What You’ll Be Doing*

Reporting to the Support Manager, your focus will be to understand,
communicate and resolve complex web & data situations from initial contact
to resolution, while delivering world-class customer support to a wide
spectrum of users. You’ll own current and future Zendesk support
operations, troubleshooting customer websites by inspecting data transfer,
third-party javascript integrations, and web network requests. In this
role, you’ll read and write SQL-like languages to extract and manipulate
data in our platform, partner with our other technical teams to identify
bugs and software improvements, and write documentation, knowledge base
articles, and tutorials to improve our customer experience. In addition,
you’ll participate in the QA process of current and new products/services,
and contribute to the development of our internal support tools and account
management system.
Qualifications

*What We Must Have*

   -

   2+ years in a Technical Support role, including debugging HTML, CSS, and
   Javascript.
   -

   Applied knowledge of Linux and/or Mac OS X command line.
   -

   Understanding of relational databases and experience writing basic SQL.


*What’d Be Nice to Have (but not required)*

   -

   BS in Computer Science or related field.
   -

   Familiarity with at least one server-side language (i.e., Go, Python,
   PHP, etc.).
   -

   Experience using Zendesk or similar system.
   -

   Experience building REST API queries for troubleshooting.

Additional Information

*Working at Lytics*

Located near Pioneer Square in downtown Portland, Lytics is committed to
diversity of people and ideas. Our highly results-driven employees
exemplify our key values of patience, collaborativeness, intellectual
curiosity, and persistence. We are committed to taking care of our team,
and along with providing great benefits for employees and their families
including a flexible time-off policy, we are dedicated to making sure there
are a variety of methods for staff to grow their skills and further their
careers.

*How to Apply*

Please submit your resume online (https://www.lytics.com/company/careers)
with a cover letter that tells us: 1) Why you’re interested in working for
Lytics in particular; and 2) A brief summary of how you meet each of our
qualifications (including the “nice to haves”) - simply copy/paste the
requirements bullets and put a brief answer after each summarizing your
relevant experience. We are moving quickly, so expect to receive a response
from our recruiter within 24 hours of your application. Thanks!
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