[PLUG-TALK] HVAC Recommendation

[Dale F. Victor]

Hello!

It is good to know who to call. Many business go out of the way for you we 
need to keep them alive and well. It is well worth any thing they would 
charge. Since they are also honest this is not over done.

Dale


On Friday 30 December 2005 07:41 pm, Rich Shepard wrote:
>    Most of us don't need to replace furnaces or other major equipment too
> often so we don't have a lot of experience with various companies. We had
> the furnace finally quite heating today, and this time it wasn't fixed by
> replacing the batteries in the thermostat.
>
>    I knew that I had to have the old girl serviced so a few weeks ago I
> joined Angie's List and checked out HVAC providers. Didn't find any that
> really stood out. So at lunch time today I called a custom builder for whom
> I've done some wetland and hydrological survey work and asked for a
> recommendation. They told me they use only Perfect Climate, Inc. in
> Gresham. So, about 12:30 pm I called them.
>
>    Their two service techs were booked for the day and the receptionist
> gave me the name of their backup company. I called the latter, but they
> never returned my call. Called Perfect Climate again to set an appointment
> for Tuesday morning, and she told me they'd re-arrange the techs' schedules
> so someone could get here today.
>
>    Right about 4:00 pm, Cory Gill shows up and takes the ignition system
> apart for cleaning and testing. Turns out the pilot flame unit went out,
> and he didn't have one for a 22-year-old Carrier furnace in the truck.
> However, he was a Carrier-factory trained tech who worked on these models
> for about 6 years and demonstrated that he really knows his business. I was
> set for a chilly weekend since they had to get the part from their
> wearhouse and return after the holiday. But, ...
>
>    About 5:30, here's Cory at the front door. The other tech had the
> correct model pilot flame unit and he came back to install it. After
> adjusting the spark tip, the furnace started on only a few clicks and
> worked as it should. Then he headed off to fix a couple of more customers
> before calling it a day.
>
>    We complain loudly when we get lousy service, and I feel that I must
> also praise loudly when that is due. These folks service the whole metro
> area (Cory was in Estacada earlier today), and I recommend them without
> reservation. From the receptionist to the service tech, they went well
> beyond what was required to help us just before a long holiday weekend.
> When I can get the $4,000 for a replacement furnace together, I'll buy it
> from them.
>
> Perfect Climate, Inc. PO Box 3176 (150 NW Second), Gresham, 97030.
> 503-491-4848 (voice), 503-491-4849 (fax). Ask for Kit Conner.
>
>    A highly pleasant way to end the year!
>
> Happy New Year to all,
>
> Rich