[PLUG-TALK] Usability

Michael Rasmussen mikeraz at patch.com
Wed Nov 30 19:16:16 UTC 2005


Keith Lofstrom wrote:
> While way overshadowed by the Jeff Waugh talk and the surprise
> appearance of Mark Shuttleworth Tuesday night

And I forgot to ask him about experiencing weightlessness...

> the manual accounted for approximately zero percent of solutions,
> while talking to classmates and co-workers accounted for 52% of

What made up the other 48%?

Someone who actually does read the manual can quickly become perceived as an
expert user.

> With wikis and websites and mailing lists,
> we communicate and form into a community easily.

And IRC Channels.  (While you're here, does PLUG have an IRC channel running?)

> Perhaps we can also work with newbies as "question
> coaches" - helping them offline to rephrase their questions to the
> list in a more answerable way.

Newbie questions are also great pop quizzes of your subject knowledge.
Can you answer the question off the top of your head?
Can you see what information is needed to get an answer?

-- 
   Michael Rasmussen, Portland, Ore, USA
  Be Appropriate && Follow Your Curiosity
        http://www.patch.com/words/





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