[PLUG-TALK] The Latest on the Hemorrhoid Phones

Rich Shepard rshepard at appl-ecosys.com
Tue Mar 22 11:56:05 PDT 2011

On Tue, 22 Mar 2011, Aaron Burt wrote:

> "Carriers have long been concerned about turning into 'dumb pipes'
> delivering only voice and data traffic and have wanted to retain as much
> ownership of the customer experience as possible.

   When the only telephone option we had was AT&T landlines, wasn't it just a
'dumb pipe' carrying only voice? Seems to me that 'customer experience' is
the latest business management fad and means whatever one wants it to mean.


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