[PLUG-TALK] The Latest on the Hemorrhoid Phones

[Russell Johnson]

On Mar 22, 2011, at 11:56 AM, Rich Shepard wrote:

> On Tue, 22 Mar 2011, Aaron Burt wrote:
> 
>> "Carriers have long been concerned about turning into 'dumb pipes'
>> delivering only voice and data traffic and have wanted to retain as much
>> ownership of the customer experience as possible.
> 
>   When the only telephone option we had was AT&T landlines, wasn't it just a
> 'dumb pipe' carrying only voice? Seems to me that 'customer experience' is
> the latest business management fad and means whatever one wants it to mean.

No, back then, customer experience meant... 

vvvvwhipp.. tick tick tick tick
vvvvwhipp.. tick tick tick
(repeat 5 more times)

Then...

ring. ring. ring.

Then...

Hello?

:)

Russell Johnson
russ at dimstar.net