[PLUG-TALK] Library access

[Russell Senior]

>>>>> "Russell" == Russell Senior <russell at personaltelco.net> writes:

Russell> Good reference service involves understanding the question
Russell> that the patron is looking to answer.  The process of
Russell> elucidating the question is called "the reference interview".
Russell> Good reference librarians are experts at this.  The cool
Russell> thing is, you might walk out with not only the answer to your
Russell> question, but also a much better idea of what your question
Russell> really is.

http://en.wikipedia.org/wiki/Reference_interview



-- 
Russell Senior, President
russell at personaltelco.net