[PLUG-TALK] Lenovo ThinkPad X200 disk drive question

Rich Shepard rshepard at appl-ecosys.com
Thu Dec 26 20:44:39 PST 2019


On Thu, 26 Dec 2019, John Jason Jordan wrote:

> During a recent 1.5 hours spent on the telephone with Lenovo tech support
> to obtain a cable to connect an SSD drive on my new Thinkpad P73 I was
> dismayed to discover that, of the half a dozen employees who I spoke to,
> none understood what I meant when I said 'hard drive.' I repeat, these
> were employees in *tech support*.

John,

I'm not surprised. Where were these folks located (geographically)? I've had
similar communications difficulties not only with tech/customer support
folks but also with regulatory agency staff.

> I had better luck when I called it just a 'drive,' but even then I had to
> explain that it was like a USB flash drive, but inside the computer. And
> at that, most argued that such was impossible, because USB drives can only
> be outside of the computer. And absolutely none of the employees offering
> tech support on a Thinkpad had ever seen one with the bottom cover
> removed.

I suspect many tech support folk are taught how to look things up on their
intranet web site but have no actual hands-on experience.

> PS, I failed completely at my goal of getting them to send me the cable.
> Lenovo does not publish the diagrams and schematics, so I had no part
> number. The employees had nothing to enter into their computers to order
> what I needed. It was a frustrating, but educational experience.

Have you looked on the Web for a service manual for that model? Or for how
to do what you want to do? I've found many answers, including step-by-step
instructions for laptop service, on web sites of parts vendors and others.
They show you how to replace parts in the expectation you'll buy the parts
from them. It often works that way, at least with me.

Rather than 'drive' consider using 'non-volatile memory'.

Regards,

Rich


More information about the PLUG-talk mailing list