[PLUG-TALK] Headset repair

Rich Shepard rshepard at appl-ecosys.com
Wed Jun 10 22:05:24 UTC 2020


On Wed, 10 Jun 2020, Keith Lofstrom wrote:

> My guess is that my headset (and yours) are manufactured on completely
> automated manufacturing lines, not touched by human hands until they are
> inspected and packaged. I cannot imagine how they could possibly automate
> the diagnosis and repair of returned headsets.

Keith,

That looks reasonable.

> Keep your old headset ... you might break the headband or other mechanical
> parts on your replacement someday. Yamaha honored your warranty ... which
> is way cool, this transaction probably ate up 5 times their profit margin.
> Most warranties turn out to be "30 seconds or 30 yards" from the
> retailer's front door.

I'll hold on to it, at least until FG opens up again.

> Your warranty experience taught me to "buy Yamaha". Thanks for that.

For many companies 'customer service' is an aspirational statement. For a
few, like Yamaha, it's operational.

> I bet you did not read the brief owner's manual. It could have been worse:
> https://xkcd.com/293/

No manual with mine; retractable arm holds only the microphone.

Stay well,

Rich



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