[PLUG] Comcast outage?

[Mike Neal]

Hi,

Of course it was a classic case of user alienates tech support.  When she 
said reboot or power cycle the cable modem or whatever, Mr. Smarty Pants 
said"I've tried that"  and when she asked me to read the network settings I 
asked how that mattered if the modem had no connectivity to the 
Internet.  That's when she said "it's just out all over Portland" and the 
call ended.

Called back 4 hours later and let the new tech know how smart he is and how 
nice it is to have such great support and then it was "Here is a work order 
#.  We can come by at 8 tomorrow morning."

Cheers,
Mike

At 04:27 PM 4/8/2004 -0700, you wrote:
>Anyone else with a Comcast Internet outage?  Trying to figure out if "it's
>just out all over Portland" is true or not.
>
>Cheers,
>Mike
>
>
>
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