[PLUG] Attachments not received
Paul Johnson
baloo at ursine.ca
Sat Apr 10 19:26:01 UTC 2004
Rich Shepard <rshepard at appl-ecosys.com> writes:
> I seem to encounter more incidents when I send a client (or
> prospective client) information attached to an e-mail and receive a
> return mail that the attachments were not received.
Ah, the joys of mailing people who are on brokenly-configured servers...
> Based on a previous thread here I suspect Microsoft is protecting
> the poor recipient by determining that the attachment is malware and
> not letting it be seen. Ergo, my question: what can I do to prevent
> or reduce the number of such incidents?
Convince the admins of such broken sites to find a better solution.
And I don't just criticize, I create.
http://ursine.ca/~baloo/clamd-exiscan.txt
> Most of the files I send are .pdf. However, when there is a
> collection to send I package them using plain, ol' .zip so the
> winduhs users can extract them.
Do you get much compression out of that? I was under the impression
that PDF is a compressed format to start with.
> I suspect that it's the zipped file that sometimes causes the
> problem. Of course, I may be completely wrong in all this.
Probably the case. Just send a tarball instead, WinZip easily handles
tarballs and they're not anywhere near as likely to trip things up
except with sites whose admins are suffering from severe recto-cranial
inversion.
> Are there steps I can take to ensure the delivery of attachments
> on the first try?
Three off the top of my head:
1) Try sending the PDF bare.
2) Convince the site's admins to fix their broken mail server.
3) Give the recipient a login on your server.
4) Find some other method to send the file.
--
Paul Johnson
<baloo at ursine.ca>
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