[PLUG] Customer Service from Hell

[Paul Heinlein]

On Wed, 30 Jun 2004, Mark Morgan wrote:

> Today's number for me: 78% has been spam.  If we take Plug traffic 
> out of the equation, we rise to 97% spam.

Here are my numbers from home:

           total   caught
     month  msgs     spam   %
   ------- -----   ------  --
   2004-01  5746     1494  26
   2004-02  5377     1866  34
   2004-03  5189     2339  45
   2004-04  5557     2812  50
   2004-05  5530     2738  49
   2004-06  6029     3008  49

The "caught spam" numbers are a bit lower than total spam, but for the 
last three or four months (since I implemented a better bayesean 
policy) only 50-75 messages per month have slipped through 
spamassassin.

Anecdotally, I'd say that the numbers are roughly similar at work, but 
I don't have any hard data to back up that hunch.

--Paul Heinlein <heinlein at madboa.com>