[PLUG] Customer Service from Hell

Chris Jantzen chris at maybe.net
Wed Jun 30 21:51:02 UTC 2004


On Wed, Jun 30, 2004 at 02:26:57PM -0700, Steve Bonds wrote:
> On Wed, 30 Jun 2004, Rich Shepard rshepard-at-appl-ecosys.com |PDX Linux|
> wrote:
> 
> >   The bottom line: don't buy Linksys!
> 
> I had a substantially similar experience with VMware customer support,
> even to the point where they wouldn't give me over to a supervisor.  (That
> should ALWAYS be an option.)

Having a brother who's worked in contract tech support I can say:
bleah. Most of the time, when you talk to a "supervisor" all you're
doing is talking to another tech with no more power than the first
one, while you "cool off" and get transfered right back to where you
were.

-- 
chris kb7rnl =->
-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 189 bytes
Desc: Digital signature
URL: <http://lists.pdxlinux.org/pipermail/plug/attachments/20040630/26bca892/attachment.asc>


More information about the PLUG mailing list