[PLUG] Laptops and warranties

[Steve D...]

On 8/7/06, alan <alan at clueserver.org> wrote:
>
> None of which helps you if you drop it, it gets knocked off a table or
> someone pours Mike's Hard lemonade into the keyboard.
>
> The warrenty I have covers all of the above.  And even after 2 years, it
> is still a pretty fast laptop.  (HP zv5000z.  AMD64 3700+ with an nVIDIA
> 440 go chipset and a 1920x1200 resolution screen.)
>
> Warrenties do not just cover defects, they cover accidents as well. (At
> least the good ones do...)

  We bought top-of-the-line warranties on a couple of Dell laptops a
few years ago.  They saved our butts.  One laptop just had bad luck.
It had a bad motherboard within the first couple of months.  The
screen went bad a few months later.  Dell fixed both problems without
complaint.

  Our CEO is *real* tough on laptops.  The second laptop has been
completely replaced (one part at a time) a couple of times over.  Dell
even replaced the broken plastic case after he drove off with the
laptop on top of his car.  Dell Support never had one word of
complaint.

  The Dell Customer Call Center in India was next to useless.  The
only way to get service was to stay "on script".  On *their* script.
Strange things could happen when you went "off script".  We finally
got decent service when they switched us to the "corporate" support
line down in TX.

Steve D...

-- 
He who joyfully marches in rank and file has already earned
my contempt. He has been given a large brain by mistake,
since for him the spinal cord would suffice.
-- Albert Einstein --