[PLUG] First Tech Credit Union "microsoftens" web interface

[Lancashire, Pete]

May I see the standard, policy or procedure on software testing ?

they are ...

What standard, policy, or procedure do you use to comfirm the software
provided
meets the terms of the contract ?

ah ... 

What standard, policy, or procedure do you use to determine if the contract
should be considered complete and payment made ?

well ...

-pete "can't say where those questions were wanted to be asked"




> -----Original Message-----
> From: fh hillsboro [mailto:linux at frankhunt.com]
> Sent: Friday, May 05, 2006 12:04 PM
> To: General Linux/UNIX discussion and help; civil and on-topic
> Subject: Re: [PLUG] First Tech Credit Union "microsoftens" 
> web interface
> 
> 
> I am seeing similar issues:
> 
> RANT = ON
> 1) they conveniently allow for the "Naming" of accounts.  
> This is a good 
> thing, especially if, like my family, you have three checking 
> accounts 
> and several savings accounts.  Now, along comes bill payer 
> insisting on 
> an ACCOUNT NUMBER.  Huh?  Of course all the account numbers 
> changed so 
> you have to look that up first.
> 2) again with bill payer - what is error 171?
> 3) still more with bill payer - how come it cant seem to 
> figure out that 
> 82 and 82.00 are the same?  The old system could.
> 4) they need better music on hold since I have spent several 
> hours there 
> (no joy).
> 5) still even more with bill payer - I tried to pay a bill 
> this AM.  It 
> was "accepted" but there is no record that it was paid.  It is not in 
> any of the transaction logs.  SO, I tried paying it AGAIN.  
> This time I 
> get: 
> The payment for the following payee(s) could not be processed!
> Please check the amount and Withdrawal date.
> AT&T
> 
> a) the amount is correct
> b) i tried several withdrawal dates
> 6) when sending a complaint from the "contact us" page, I get: We are 
> sorry. Your post was not received at this time. Please try 
> again later.
> 
>  *WTFO???*
> 
> I am curious if ANY testing was done with this software.  Based on 
> empirical data, the answer is NOPE.
> 
> Set RANT=OFF
> 
> 
> Sorry, I just had to vent.
> 
> 
> 
> Galen Seitz wrote:
> > Russ Johnson <russj at dimstar.net> wrote:
> >
> >   
> >> Keith Lofstrom wrote:
> >>     
> >>> Any other First Tech Credit Union customers here?  They shut down
> >>> from April 28 through March 1, to bring up a new web 
> interface.  It
> >>> came up today (Tuesday), and was very slow.  It seems to 
> be Internet
> >>> Explorer specific, and less capable than the old web 
> interface.  It
> >>> did not receive much independent testing.
> >>>
> >>>       
> >> I'm not having any issues with Firefox and the 1st Tech 
> online banking...
> >>     
> >
> > I just logged in and encountered the following problems.
> >
> > 1. username is partially obscured by surrounding box
> >
> > 2. password manager offers to remember the login, but only 
> has a single
> >    button labeled "OK".
> >
> > 3. link to history before May is missing.  This morning it 
> was there,
> >    but brought up a blank window.  I guess that's one way 
> to solve the
> >    problem.
> >
> >
> > I know other members that are seeing accounts that don't 
> belong to them
> > listed in with their own.  You might want to keep a close 
> watch on your
> > account until the dust settles.
> >
> >
> > galen
> >
> > _______________________________________________
> > PLUG mailing list
> > PLUG at lists.pdxlinux.org
> > http://lists.pdxlinux.org/mailman/listinfo/plug
> >
> >   
> 
> -- 
> Frank Hunt
> Confused Linux Admin
> General Nuisance
> Web Weasel
> 
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