[PLUG] Need help in Seattle

Tim Slighter tcslighter at gmail.com
Tue May 9 22:46:35 UTC 2006


Did this company think ahead and purchase a hardware support contract for
the switch?

On 5/9/06, m0gely <m0gely at telestream.com> wrote:
>
> Kurt Sussman wrote:
> > I have a client here in Portland who has an office in Seattle. They just
> > had a switch half-die, and it took a long time to diagnose over the
> > phone. It would be nice to have someone local who won't complain that
> > the whole thing is broken and start trying to sell them an Exchange
> > server (like the last three consultants they've hired).
>
> <snip>
>
> > Any ideas?
>
> Drive up there and replace the switch?  You get paid by this client
> right?  Their downtime is (probably) hurting them a lot more than the 7
> hours of travel time you will charge them for.
>
> --
> - m0gely
> http://quake2.telestream.com/
> Q2 | Q3A | Counter-strike
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