[PLUG] Bug-tracking software.
Aaron Burt
aaron at bavariati.org
Tue May 15 16:46:15 UTC 2007
On Mon, May 14, 2007 at 10:12:43PM -0700, Ronald Chmara wrote:
> Something I've found helpful is to not introduce new *software* to a
> team, but instead introduce new *process*.
+1. It's all about tha process.
> The biggest *process* problem I run into is when the CXO can enter
> bugs like "website broken" or "something isn't working right", but
> that's more of a process issue.
That's what a trouble-ticket (job-tracking, whatever) system is for.
It's been very carefully explained to me that RT is NOT a bug-tracker.
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