[PLUG] Open Source Help/Request Desk?
John Julian
avalchfan at mac.com
Tue Dec 2 20:33:38 UTC 2008
We use RT where I work.. Very configurable..
http://bestpractical.com/rt/
Everyone here seems to like it and it's working well for us..
john.
On Dec 2, 2008, at 12:31 PM, John Medway wrote:
> I don't remember if I asked this here before, but ...
>
> We're looking for an open source help/request handling web
> application I
> can deploy to replace the old home-brew system we had in place. My
> user
> base is IGNORANT of technology, so anything with as many fields as
> Bugzilla
> will send them screaming (not to mention have them put in bad/wrong
> info).
> But I do want the ability to comment on tickets and see the trail,
> reassign
> tickets to other folks, have it send email, et al.
>
> Looking for something potentially I can also add different non-IT help
> queues, such as "HR Requests" and other department-centric requests.
>
> MySQL back end, running on Apache is ideal. Ideas?
>
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