[PLUG] Open Source Help/Request Desk?

John Julian avalchfan at mac.com
Tue Dec 2 20:33:38 UTC 2008


We use RT where I work..  Very configurable..

http://bestpractical.com/rt/

Everyone here seems to like it and it's working well for us..

john.
On Dec 2, 2008, at 12:31 PM, John Medway wrote:

> I don't remember if I asked this here before, but ...
>
> We're looking for an open source help/request handling web  
> application I
> can deploy to replace the old home-brew system we had in place. My  
> user
> base is IGNORANT of technology, so anything with as many fields as  
> Bugzilla
> will send them screaming (not to mention have them put in bad/wrong  
> info).
> But I do want the ability to comment on tickets and see the trail,  
> reassign
> tickets to other folks, have it send email, et al.
>
> Looking for something potentially I can also add different non-IT help
> queues, such as "HR Requests" and other department-centric requests.
>
> MySQL back end, running on Apache is ideal. Ideas?
>
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