[PLUG] Open Source Help/Request Desk?

[Kirk Harr]

RT has its foibles like anything else, but in the realm of OSS ticketing
systems its the top of a very shabby group. Stuff like bugzilla and trac are
geared toward software development and use a bunch of jargon that can be
very confusing to end users. RT's function of replying to emails
automatically updating tickets is probably the biggest selling point imo.

Kirk Harr

On Tue, Dec 2, 2008 at 12:33 PM, John Julian <avalchfan at mac.com> wrote:

> We use RT where I work..  Very configurable..
>
> http://bestpractical.com/rt/
>
> Everyone here seems to like it and it's working well for us..
>
> john.
> On Dec 2, 2008, at 12:31 PM, John Medway wrote:
>
> > I don't remember if I asked this here before, but ...
> >
> > We're looking for an open source help/request handling web
> > application I
> > can deploy to replace the old home-brew system we had in place. My
> > user
> > base is IGNORANT of technology, so anything with as many fields as
> > Bugzilla
> > will send them screaming (not to mention have them put in bad/wrong
> > info).
> > But I do want the ability to comment on tickets and see the trail,
> > reassign
> > tickets to other folks, have it send email, et al.
> >
> > Looking for something potentially I can also add different non-IT help
> > queues, such as "HR Requests" and other department-centric requests.
> >
> > MySQL back end, running on Apache is ideal. Ideas?
> >
> > _______________________________________________
> > PLUG mailing list
> > PLUG at lists.pdxlinux.org
> > http://lists.pdxlinux.org/mailman/listinfo/plug
>
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