[PLUG] Open Source Help/Request Desk?

[Wil Cooley]

On Tue, 2008-12-02 at 12:31 -0800, John Medway wrote:
> I don't remember if I asked this here before, but ...
> 
> We're looking for an open source help/request handling web application I 
> can deploy to replace the old home-brew system we had in place. My user 
> base is IGNORANT of technology, so anything with as many fields as Bugzilla 
> will send them screaming (not to mention have them put in bad/wrong info). 
> But I do want the ability to comment on tickets and see the trail, reassign 
> tickets to other folks, have it send email, et al.
> 
> Looking for something potentially I can also add different non-IT help 
> queues, such as "HR Requests" and other department-centric requests.
> 
> MySQL back end, running on Apache is ideal. Ideas?


I am a fan of Roundup: http://roundup.sourceforge.net/  It's pretty
simple by default (it also has the benefit of being able to be run
stand-alone in kind of a demo mode).

As others mentioned, there is also RT, and we use it PSU, but it's only
so likeable: It has very particular dependencies on dozens of Perl
modules, which always drives me up the wall.

Wil