[PLUG] Finger Pointing

Rich Shepard rshepard at appl-ecosys.com
Mon Feb 18 18:05:12 UTC 2008


On Mon, 18 Feb 2008, Alan wrote:

> The Matrox people used to be real good about supporting their products.

   In the 1980s WordPerfect Corp. (started as Satellite Software
International) set the standard for customer support. At one time they had
more than 1,200 support staff working on their Provo campus. (Their campus
would be the envy of many a college, and their cafeteria served great food
at very reasonable prices.) No one could touch them. Then they lost their
way and plummeted out of existence.

Rich

-- 
Richard B. Shepard, Ph.D.               |  Integrity            Credibility
Applied Ecosystem Services, Inc.        |            Innovation
<http://www.appl-ecosys.com>     Voice: 503-667-4517      Fax: 503-667-8863



More information about the PLUG mailing list