[PLUG] Email question
linux-yug
linux-yug at xprt.net
Thu Jul 9 07:07:50 UTC 2009
On Wed, 2009-07-08 at 23:59 -0700, Bill Barry wrote:
> If you get this job, I get %5 of the first year salary as commission.
> On the other hand, I am not responsible if you don't get the job.
>
> In my experience the usual and overwhelming majority of people who call me
> saying "I am having trouble sending email." do not have internet access. In
> this case you have to trace the whole chain from them to the SMTP server
> till you find the problem.
>
> Then comes the related problem that the SMTP server is not serving for some
> reason.
>
> The next most common problem is that they took their laptop which worked at
> home and tried to use it in some random other place and now can't access the
> SMTP server. Many ISP's require you to be on their network before you can
> access their SMTP server.
>
> Another less common problem is that the ISP has converted to some kind of
> secure/auth SMTP server and the user has not changed their settings.
>
> You can pick out which question to ask to diagnose which problem they have?
Bill
Great Input...
Thanks
Linux-yug..
>
> On Wed, Jul 8, 2009 at 11:24 PM, linux-yug <linux-yug at xprt.net> wrote:
>
> > All
> >
> >
> > I am applying for a tech support job and have to answer this question..
> >
> > Problem
> > If an end user were to call you saying they cannot send email through
> > their local hosted POP3/SMTP server, how would you go about
> > troubleshooting the issue
> >
> >
> > Reponse:
> >
> > 1.. Ask if the mail has ever worked..
> >
> > 2.. If mail has worked ask when was the last time it worked correctly
> >
> > 3. Ask if any hardware/software has been installed since the mail last
> > worked.
> >
> > 4. When was the last time the computer was booted.
> >
> > 5. Have customer boot computer again and check email
> >
> > 6. Have customer check POP3 and SMTP settings.
> >
> > 7. Have customer reenter POP3 and SMTP settings.
> >
> > 8 Reboot computer and try email again.
> >
> > 9. If email is still not working ...Have customer open terminal window
> > and ping both POP and SMTP servers..
> >
> > 10. I email is still not working..Have customer call local ISP and see
> > if there are problems there...
> >
> >
> > #########################
> >
> > Is there a better/quicker way/method ?????
> >
> > Have I missed some obvious step??
> >
> >
> >
> > TIA
> >
> > Linux-yug
> >
> > _______________________________________________
> > PLUG mailing list
> > PLUG at lists.pdxlinux.org
> > http://lists.pdxlinux.org/mailman/listinfo/plug
> >
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