[PLUG] Really bad DELL experience...

[m0gely]

Michael C. Robinson wrote:
>> ?! What the #$%^? You're OK with installing on an ASUS which doesn't
>> provide the Linux ISO you want any more than Dell does? You make the
>> biggest issues from the smallest problems.

> DELL alienated a long time customer and lost
> money to boot via 5 hours of telephone run around.  DELL may need to
> reconsider who it hires for tech support and customer care.

Your 5 hours with no solution vs my 3 minutes with the solution was my 
point. Also, it's not a big deal, because instead of the OS'less laptop 
going someone who was incapable of rectifying this himself, it went to 
someone who could. I know someone who ordered a Dell last year and got 
it OS'less like you. Hard to believe there is any QA going on there when 
you see stuff like this. So my friend calls me up and I say bring it 
over. I had his laptop running and fully up to date in two hours, while 
we visited.

You have the ability to solve this, but you chose the "principle" route. 
You could have Linux up and running on this laptop in a couple hours my 
guess is, but your attitude is: Dell's not going to get away with this 
nosiree! You let your mom sit on the phone with Dell for hours when you 
could have made this a better situation for her by saying Mom, let me 
handle this, don't worry about it.

You're in a situation that stinks. Your options were get Dell to handle 
it, or handle it yourself. Either one is an inconvenience, but one was a 
better option than the other. You didn't choose that one.

-- 
m0gely