[PLUG] Really bad DELL experience...

[jen montserrat]

Maybe do not install any OS on the laptop or Dell might claim that by doing
so the warranty is void and returning the laptop for a full refund is no
longer an option?

If you are set on keeping it or want to see if it is even worth keeping,
perhaps try installing from a USB drive or at least test out live versions
on the USB drive to see if all the hardware will be supported.

J

On Thu, Jul 15, 2010 at 7:26 PM, someone <plug_1 at robinson-west.com> wrote:

> I tried to order an Inspiron mini 10 Ubuntu 9.1.0 mobilon 2.1 Dell laptop.
>
> The keyword is tried.  The laptop came without an operating system.
> The laptop came without media.  To make matters worse, sending the
> laptop to the shop to be diagnosed for hardware problems, it came back
> to me without an operating system and without media.
>
> DELL tried really hard to push me into installing Ubuntu 8.04 telling me
> that
> 9.1.0 is not supported and that they can't send me media for it.  I
> asked why I couldn't send the laptop back in to have the proper
> contractual version of Ubuntu installed.  DELL still insisted that
> they cannot install that going even further suggesting that I could
> download the generic version and install it myself.  Hello, I don't
> order a DELL laptop with Linux pre installed just to turn around and
> install Linux on it myself.
>
> DELL ran my mother around Elmer's barn for 5 hours and brought her to
> tears.  Finally, I got tough and said basically, you have three
> options.  Option 1, take the laptop back into the shop and install the
> contractual version of
> Linux on it.  Option 2, send me media to install Ubuntu 9.1.0 (mobilon
> 2.1).  Option 3, take the laptop back and refund the purchase price at
> your expense.
>
> I asked DELL if there is an official site I can download the copy of Linux
> that is supposed to be on the laptop from, they said that there isn't one.
> My concern is, generic Ubuntu will not be set up for this laptop
> specifically.  I have the UPS label and the laptop packed to go back
> now, but I wonder if I can get the appropriate software if I shouldn't
> reconsider?  For now, I'm trying to shop at the local computer store
> again for an Asus mini laptop.
> I'll have to do the fdisk install Linux number possibly, but at least I
> won't have to put up with DELL.
>
> Warning to anyone considering a DELL Inspiron Mini 10 with Ubuntu
> 9.1.0, DELL will not provide media for that version of Ubuntu and in
> all likelihood, DELL will not install that version.  If you want to go
> around Elmer's barn for 5 hours with DELL, that is certainly up to
> you.  I don't know if I'll ever buy
> another DELL computer.
>
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