[PLUG] Networking & HP-Printer Probs ... (Re3: ... Building Community; Tekies & End-Users)

[Charles]

On 11/05/2015 02:43 PM, Rich Shepard wrote:
> On Thu, 5 Nov 2015, Charles wrote:
>
>> Im new to the list here.
>
>     Welcome, Charles.

Thanks much, Rich,.

>> I need technical expertise in solving these routine home/office problems.
>
>     That's what we do here.

God; i love people who seem to really believe in open-source.

>> And right now, my xubuntu laptop is refusing to communicate thru my
>> network to my older hp-4100 laser printer.
>
>     Write a description of your system,
> how you're trying to communicate with your printer,
> how your network is configured,

I have access to 3 laptops,
each of which is an ibm-thinkpad,
64-bit, dual-cores, with 4 - 8 gigs of memory.

Two are xubuntu,
the one from an ex-housemate is
microsoft windows 7 or 8;
the latter of which i am not at all familiar with.

All machines except the printer are connected wirelessly;
to the Router supplied by WaveBroadband,
which i believe is this Router-Model, here:

http://www.tp-link.us/products/details/cat-9_Archer-C7.html

And this picture seems to be my printer:

http://www.amazon.com/Hewlett-Packard-4100N-LaserJet-Printer/dp/B00005AKAMekdata=1e43f67fdc5c28008200d7e31bdeefd7

My router & printer are connected with an ethernet cable.

I have tried powering them both down & back up,
once router first, once printer first.
Still no connection.

My internet-connection is working fine;
so i know the prob is not between my laptops & the router.

My main xubuntu # 1 system, i am using now;
& i have deleted the old reference to my HP-4100
in its printers control panel,
& i tried to re-install,
but i get a "Authentication" window, saying:
"You must log in to access workgroup";
& i try all of my normal passwords,
& nothing works,
& i can not get past this interface.

My other xubuntu # 2 laptop still
has in its printers control window,
the icon for the old HP-Laserjet 4100 series printer.

That icon used to work from both xubuntu systems;
but it suddenly stopped working.

When i try to print a test-page on my Xubuntu 2 machine
the "status" window says the job is "held".
Nothing prints.

> and what results you see.
> For example,
> using the CUPS admin page http://localhost:631
> is the printer on-line and sitting idle waiting for a job?

Yes. Thanks.
I forgot how to access this control-panel.
My HP Printer's Status is "Idle".

> What happens when you use that interface to print a test page
> (under the printer maintenance menu)?

When i click on the live-link to my hp-printer;
i get the following error message:
"The address wasn't understood".

The precise ip-address it is trying to go to, is:

ipps://charles-ThinkPad-T500.local:631/printers/Hewlett-Packard-HP-LaserJet-4100-Series 


I see No "interface to print a test-page".
I see nothing which even remotely resembles any
"printer maintenance menu".

Pull-down menus from the top, read as:
Coup.org Home Administration Classes Help Jobs Printers

Those are all of my main options.

>     Sometimes, deleting the printer and
> re-installing it fixes communications problems.
> Give that a try.

Done; previously.
I can not get the re-install job completed.

I can not get past the demand for a password
to enter a "Workgroup".

>     Then tell us what you've tried and the results.
> Less expensive and quicker than a home visit in many cases.

No doubt.
Pluss; it forces me to learn my own system better.
"Teach a man to fish"; excellent philosophy.

> Worth a try.

I believe ive given some good additional data here;
& am looking forward to further responses.

Will reply to John's comments next.

Thanks much, Rich.

Cz ...


> Rich
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