[PLUG] Century Link sales at the door

[Erik Lane]

My experience is similar to Tom's. I have had a few problems when dealing
with customer service either on the phone or chat, but that has still not
always been the case. When I go to my local store and just have a decent
talk with them, they've always taken care of me and been reasonable about
it, and kept their word from one visit to another, though they wouldn't
give me anything in writing so I had been concerned about them
'accidentally forgetting' it or something.

So even if the corporation is not my favorite, the local people have made
all the difference to me and kept me as a happy customer, overall.

On Fri, Aug 18, 2017 at 10:14 AM, Dan Bolduc <dan at computatrumdesign.com>
wrote:

> I ditched comcast for Centurylink in SE PDX. My 6 month promotion period
> expired so now I'm paying full price - $150 a month for symmetrical
> gigabit, including modem/router rental fee. I share this connection with
> several others who live on the same property so it doesn't sting too bad.
>
> Overall I've been pretty happy with it. The 'modem' connects to the box on
> the outside of the house using a standard ethernet cable using PPoE
> authentication, which is nice because you can use just about any router or
> open source network software (like pfsense) without having to buy a modem
> and wrestle with customer service to let you use your own stuff.
>
> So far I haven't taken advantage of the fact that I basically have a data
> center in my house, but I'm sure I'll come up with something :-)
>
> Realistically speaking, there isn't much that can deliver content to you at
> the speed you can receive it when you have gigabit, so the bottleneck has
> just been moved upstream somewhere. But it's enough bandwidth that if you
> want to, you can become a mini-ISP for your whole block.
>
> - Dan
>
> On Thu, Aug 17, 2017 at 10:33 PM, Tom <tomas.kuchta.lists at gmail.com>
> wrote:
>
> > Hi Denis,
> > As about "CL, Comcast and just about anybody else ranking down in the
> > mud" - Isn't this the general trend including politics, health, car
> > dealers, etc., etc., etc.?  With very few exceptions such as Amazon's
> > customer service, .....
> > That being said, we still have to get on living and it does no harm to
> > visit CL office and be nice to them. After all you can cancel the
> > service for free during the first 30 days. It has worked for me and I
> > got the service and decent treatment.
> > When I was listening to the other customers, I decided to trust them
> > what they say despite their info on the web. That was a change for me.
> > Of course, the Corporation screwed up my signing up confirmation email
> > and doubled the price.
> > One more visit to the local branch/shop, being nice about it, they
> > refunded the difference. I returned the router too, so it was not
> > wasted visit. I promptly signed up for the paperless billing and auto
> > payment, so that I can go for more refunds if needed again.
> > Is that ideal state of affairs? It certainly is not, but this is not
> > the great first class country "it maybe once was" anymore. Like in any
> > other 3rd world place personal relationships matter more. Thankfully,
> > one does not have to bribe them to get connected yet.
> > The email turned up much longer than I expected, hope it entertains,
> > Tomas
> > On Mon, 2017-08-14 at 11:37 -0700, Denis Heidtmann wrote:
> > > On Sun, Aug 13, 2017 at 9:00 PM, wes <plug at the-wes.com> wrote:
> > >
> > > > ...
> > > > not sure what you mean by the "not on super service" point -
> > > > literally
> > > > anything is better than comcast.
> > > >
> > > > -wes.
> > > >
> > >
> > > I think there are some who say it is draw, others put CL below
> > > Comcast.  In
> > > any case, compared to reasonable customer service, they both rank
> > > down in
> > > the mud.
> > >
> > > -Denis
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