[PLUG] Another SpiritOne Question

[Dan Bolduc]

I also have Centurylink fiber and I'm pretty happy with it. I have heard
that their customer service isn't good, but since I switched I've only
needed to call them once to upgrade to gigabit, so I haven't needed much
from them.Overall I am happier with them than I was with Comcast, which I
guess isn't necessarily saying much.

Jason, I am curious to know what kind of 'deal' you were able to get on
your service by going to the Hollywood office. My promotional period has
run out on gigabit service, so I am currently paying the full price of
$160/month. I'm able to make this more economical by sharing the cost with
some housing units adjacent to me. Would you mind sharing what you're
paying for gigabit?

- Dan

On Sun, Dec 10, 2017 at 7:56 PM, John Jason Jordan <johnxj at gmx.com> wrote:

> On Sun, 10 Dec 2017 16:17:16 -0800
> Dick Steffens <dick at dicksteffens.com> dijo:
>
> >Does anyone have experience with Century Link as an ISP?
>
> I signed up for their gigabit fiber service a few months ago. So far
> everything is fine. However, a few points to consider:
>
> 1) Don't ever sign up with someone who comes to your door or over the
> net. You don't get the good deals unless you go to their office. (For
> me that is their office in Hollywood.)
>
> 2) Their installers are great people, knowledgeable and they do a good
> job.
>
> 3) Their weak point is billing, which their staff at Hollywood will
> readily admit. They had to fix my bill three times, but now it is
> finally working properly. In fixing the bill they were cheerful,
> apologetic, and easy to deal with.
>
> 4) For my gigabit service I could get $10 off if I agreed to automatic
> billing. But this means that they can charge me whatever, so I
> declined. Instead, I set up auto bill-pay with my bank. And I got a
> guarantee of a discounted amount for two years; afterwards it just
> about doubles. Check out the fine print in your agreement.
>
> 5) They guarantee that you will get at least 85% of what you are paying
> for. For my gigabit service that means at least 850 mbps. I don't get
> quite that much, but I can't complain because I'm not using all their
> equipment. What I get is plenty good enough. And there is more - unlike
> Comcast there are no data caps at all, either up or down, and you get
> the same speed up as down.
>
> 6) If you get fiber be advised that fiber is not as forgiving as
> copper. A kink in the line and you are dead. I learned this the hard
> way. But the installer guy who came out to fix it did not put it down
> as a repair, so it didn't cost me anything. Did I mention that their
> installers are cool people?
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