[PLUG] CenturyLink failure

John Jason Jordan johnxj at gmx.com
Tue May 30 04:52:33 UTC 2017


Saturday, 5/28/2017 I lost my gigabit connection to CenturyLink. It
worked in the morning, but when I tried to collect e-mail about 4pm it
was dead. I tried the usual stuff (resetting devices, etc.), but nada.

There is a problem connecting to CL without a net connection. All I had
was my phone (né T-Mobile, now MetroPCS), and the only way I could find
to connect to CL was via tech support chat. Have you ever tried to chat
with a phone? Worse, I had to be transferred three times, and each time
I had to re-enter my account number, name and address and password. I
spent an hour and a half until finally my chattee said that apparently
it was an authentication failure. Then he said he could not fix it, and
he disappeared from the chat. I could feel the wolverines gnawing on my
arm. 

I tried calling the local Hollywood office, but all I got was the
standard recording 'we're closed on Saturday and Sunday.' Today is
Memorial Day (Monday), but not a word about that. In desperation I drove
there, only to find (as I suspected) a note on the window that they
would be closed on Memorial Day. Is it too much to ask them to change
their standard recording for a holiday?

Back home I was desperate for any kind of net connection. I knew that
my phone had a 'tethering and mobile hotspot' option, but I had never
used it. It took nearly two hours of finagling, but I finally got my
laptop connected to it. Yay! I'm on the net! And then I was finally
able to find a tech support phone number for CL. (Note: We gigabit
people have to call a different number [800-247-7285] than the one on
the web site.) An hour later they decided that they needed to send out a
repair person (due tomorrow morning) because they were unable to
connect to my modem. I'm not sure if it's really a modem, but whatever
it is, that's where the problem is.

If someone wants to know how to use a T-Mobile/MetroPCS android phone
as a mobile hotspot, let me know under a new thread and I'll explain in
detail. 



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