[PLUG] Fiber connectors?

[Russell Senior]

But, the FCC and Congress has agreed that competition is possible now, so
therefore it must magically exist. The hidden hand and all was supposed to
provide.

On Nov 16, 2017 3:23 PM, "Rich Shepard" <rshepard at appl-ecosys.com> wrote:

> On Thu, 16 Nov 2017, Chuck Hast wrote:
>
> Generally the techs for anything are good folks.
>>
>
>   While we're grousing about telcos, cable companies and the differences
> between the customer-facing employees and those invisible ones hidden away
> somewhere ...
>
>   Yesterday I received an e-mail message from a contact telling me she
> could
> not leave a voice mail message when she tried to return my phone call. I
> called Frontier Communiations and after ca. 20 minutes on the phone the
> customer-facing representative told me it was apparently more than my voice
> mail service that was broken and it would take the back-end folks a while
> to
> figure out what plug goes where. He'd call me back when it was fixed. This
> at 9:15 am. Never received a call.
>
>   This morning I called again and was told my voice mail had been fixed but
> when someone tried to call me they could not get through. I suggested that
> was at their end and needed fixing. But, she said, my voice mail works now!
> So we hung up and I dialed my voice mail number only to be told my PIN was
> invalid.
>
>   Called again ... and again ... and again.
>
>   It took 4 calls today, over a couple of hours, with different folks in
> different cities, before they restored my PIN so I can once again access my
> voice mailbox. It's really sad but without competition companies have no
> incentive to provide exceptional service.
>
> Rich
>
>
>
>
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