[PLUG] What's up (or down) with spiritone/aracnet?

[Rich Shepard]

On Sun, 1 Oct 2017, Rich Shepard wrote:

>   Their mail server (white.spiritone.com) is off-line (cannot ping it) but
> my outbound mail, which must be relayed through them, goes out.

David/Ken, et al.:

   I sent a message directly to one of their tech supporters who's been
really helpful. The addres is 'support at spiritone.com' while the message is
addressed to one employee.

   An acknowledgement of my message came in so some portions of their mail
server must be working. Right?

   Here's my test:

$ dig spiritone.com MX

; <<>> DiG 9.10.5-P3 <<>> spiritone.com MX
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 32653
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;spiritone.com.			IN	MX

;; ANSWER SECTION:
spiritone.com.		906	IN	MX	10 mx.spiritone.com.
spiritone.com.		906	IN	MX	30 mx2.spiritone.com.

;; Query time: 37 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Sun Oct 01 09:26:53 PDT 2017
;; MSG SIZE  rcvd: 81

[rshepard at salmo ~]$ ping mx.spiritone.com
PING mx.spiritone.com (216.99.193.22) 56(84) bytes of data.
--- mx.spiritone.com ping statistics ---
9 packets transmitted, 0 received, 100% packet loss, time 7999ms

[rshepard at salmo ~]$ ping mx2.spiritone.com
PING mx2.spiritone.com (216.99.193.24) 56(84) bytes of data.
64 bytes from mx2.spiritone.com (216.99.193.24): icmp_seq=1 ttl=56 time=38.1 ms
64 bytes from mx2.spiritone.com (216.99.193.24): icmp_seq=2 ttl=56 time=35.7 ms
64 bytes from mx2.spiritone.com (216.99.193.24): icmp_seq=3 ttl=56 time=35.3 ms
^C
--- mx2.spiritone.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2003ms
rtt min/avg/max/mdev = 35.362/36.427/38.187/1.263 ms

   Those who know more about networks than I might be able to explain why all
mail services to their primary mail server do not roll over to their secondary
mail server.

HTH,

Rich