[PLUG] Comcast/Xfinity experiences?

[Tomas Kuchta]

I was Comcast customer - the initial rate only lasted until the renewal -
then they increased my rate 2-3x without any notice or warning. So, I ended
out of pocket by significant amount.

I was unable to negotiate nor to get out of the contract in any reasonable
ways. It was very upsetting experience. The company was behaving
unethically with anger and retaliated with cutting my internet connection
in the middle of the billing term.

I ended up with CenturyLink for about the same intro rate. I expect the
same headache at the end of CL contract term.

I cannot recommend Comcast, especially on price and customer behavior.
Their service was otherwise fine while it lasted. Horrible company.

Tomas

On Wed, Sep 12, 2018, 5:11 PM Russell Senior <russell at personaltelco.net>
wrote:

> You can only do the negoation/extention of teaser rates if you haven't
> signed a term contract. It also means periodic, sometimes protracted
> telephone conversations. It is perverse.
>
> On Wed, Sep 12, 2018 at 5:03 PM, Dick Steffens <dick at dicksteffens.com>
> wrote:
>
> > On 09/12/2018 04:25 PM, Russell Senior wrote:
> >
> >> These are teaser rates, they'll go up after 6 months (most likely).  Or,
> >> it
> >> involves a 2 year contract, where the tail of the contract pays them
> back
> >> for whatever front end inducement they had to provide you.
> >>
> >
> > All that is true, but it is also possible to "negotiate" the increase
> > back. We've done it a couple of times now. As I recall, my wife told the
> > Comcast rep she didn't want to pay what they were asking, and after a
> > conversation, the rate was reset to what we've been paying for the last
> > year.
> >
> >
> > --
> > Regards,
> >
> > Dick Steffens
> >
> >
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