[PLUG] Open Source Help Desk software

Ben Koenig techkoenig at gmail.com
Wed Jul 3 19:02:19 UTC 2019


osTicket is decent, I'm using it at my company. It's very
straightforward, no frills. Has a LOT of features that it does not
force you to use, which is really nice.

It does have some disadvantages though. REST api can only create new
tickets, and I don't think it has a mobile interface.

On Wed, Jul 3, 2019 at 9:38 AM David Bridges <dbridges at austin.rr.com> wrote:
>
> We have quite a few customers who use osticket https://osticket.com
> which is open source and can be downloaded and installed on your
> server.  It seems to work quite well and is fairly simple to set up.
>
> They also have hosted versions but that doesn't sound like what you are
> looking for.
>
> --
> David
>
> On Wed, 2019-07-03 at 09:09 -0700, Michael Downey wrote:
> > Hi all; quick clarification below:
> >
> > On July 3, 2019 8:58:51 AM PDT, Kevin Brooks <brooks at netgate.net>
> > wrote:
> > > We use a product called Cerb:
> > >
> > > https://cerb.ai
> > >
> > > We’ve been using it for years and have been happy with everything
> > > it
> > > does. It is open source (available on github) but only allows for 1
> > > seat without a license.
> >
> > While Cerb does have its source code available on GitHub, it is not
> > Open Source as it uses the "Devblocks Public License" which is not on
> > the OSI list of approved licenses:
> > https://opensource.org/licenses/alphabetical
> >
> > Good luck in your search and thanks to all who are sharing
> > interesting options!
> >
> > Cheers,
> > Michael
>
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