[PLUG] Xsane cannot communicate with scanner

Rich Shepard rshepard at appl-ecosys.com
Mon Jun 22 19:51:23 UTC 2020


On Mon, 22 Jun 2020, Michael Rasmussen wrote:

> I went to check the PLUG history at
>   http://lists.pdxlinux.org/pipermail/plug/

Michael,

That February thread was about the need to plug the scanner into the desktop
directly, not into an external USB hub because the power limits for the
latter were insufficient for the scanner.

That's not today's issue.

lsusb, sane-find-scanner, scanimage -L, and xsane all find the hardware, but
xsane cannot communicate with it. Canon's scangearmp2 now doesn't find the
hardware.

Canon is making an exception for a warranty return on a 6-month old scanner
because they know how to trouble shoot using only Microsoft or Apple
software; they don't support linux. Except, they provide scangearmp2 as
.deb, .rpm, and .tgz files ... for linux. Strange company.

Now I'm looking for a backup scanner from a company that does support linux.

Thanks,

Rich




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