[PLUG] Feedback wanted: Virtual PLUG Events

Rich Shepard rshepard at appl-ecosys.com
Wed Mar 25 20:26:07 UTC 2020


On Wed, 25 Mar 2020, Keith Lofstrom wrote:

> A high level of forbearance will be required, because social cues will be
> absent, and many of us are socially inept even with F2F interactions.

...

> Lesson learned: In a F2F situation, listener facial expression changes
> would have restructured my hypothetical comment on the fly; perhaps none
> of us would have noticed. Online, in a user group with a high proportion
> of Asperger and social-isolate personalities, Things Could Get Bad.

Keith,

Years ago I studied NLP (neuro-linguistic programming) and learned (among
other things) that about 60% of communication is non-verbal. I think your
concerns would be alleviated if most (preferably all) video/web conference
participants could be seen as well as heard.

I think that adding visual cues to audio ones is necessary now with the
Covid-19 pandemic and will likely remain a prominent business and social
tool once life re-stabilizes to whatever new normal it achieves.

It's like teaching a university class or giving a presentation at a
professional meeting. When you see eyes glaze or audience attention
wandering you change your presentation on the fly to improve your
communication with them.

Regards,

Rich



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