[PLUG] Internet providers

[Derek Loree]

> On May 5, 2021, at 3:47 PM, Russell Senior <russell at personaltelco.net> wrote:
> 
> Derek,
> 
> Did they need to do a new service drop to your house/building? Was it
> underground or overhead? Did your install happen pre- or post-
> transition to Ziply?

This was a new service drop into a business in a multi-business building.  They had fiber to the utility closet, but did not have a drop into our space.  When I finally got the guy that could run fiber (about 10 days after the initial install date), all he had to do was feed into an overhead conduit that was already in place, took about 10 minutes.  Then I had to have another tech come in on another day and install the modem.  I’ve been in contact with them 4 times now, we’re paying for a 1Gig connection, but I can’t get a speedtest to go over 240Megs.  Each time I talk to them I get a different story, very frustrating.

> 
> My house got CenturyLink fiber in 2015, installed by a contractor. In
> fact, his helper didn't show up and I ended up helping (e.g. holding
> tension on the service drop cable so it didn't sag into the street). A
> few weeks later, a neighbor got installed and had 4 CenturyLink trucks
> parked outside. I stopped to ask if they needed any help.
> 
> My mom still lives out in the burbs, and the possibility of switching
> comes up occasionally.
> 
> On Wed, May 5, 2021 at 1:45 PM Derek Loree <drl at drloree.com> wrote:
>> 
>> Their customer service makes Comcast look good, it took more than a week to get the service installed (they use a third party for the actual fiber runs) and after calling tech support 4 times, the speed is still not up to the advertised rate of 1Gig.  If it weren’t so inexpensive, I would have given up due to the frustration.
>> 
>> Good luck,
>> 
>> Derek Loree
>> 
>>> On May 5, 2021, at 1:07 PM, Denis Heidtmann <denis.heidtmann at gmail.com> wrote:
>>> 
>>> General Telephone -> GTE-> Contel-> Citizens Communications-> Verizon->
>>> Frontier-> Wave Division (Ziply Fiber)  [Somewhat abbreviated story]
>>> 
>>> Anybody have any experience with Ziply?
>>> 
>>> Thanks,
>>> -Denis
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