[PLUG-JOBS] Operations Specialist at Chockstone

[Rich Burroughs]

There is an opening where I work in the Operations group. The company is
called Chockstone. We do gift and rewards cards for Subway, Ticketmaster,
and several other customers.

I'll post the job description below, but we're basically looking for
someone with *nix experience to do system and application administration.

If you're interested, please send a resume to joan at chockstone.com with
Operations Specialist in the subject.


Thanks,

Rich


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Title:   Operations Specialist

Department:   Operations

Reports To:  Operations Manager

Exempt/Non-Exempt:

Effective Date:

New Position:				Position Change:


This organization believes that each employee makes a significant
contribution to our success.  That contribution should not be limited by
the assigned responsibilities.  Therefore, this position description is
designed to outline primary duties, qualifications and job scope, but not
limit the incumbent nor the organization to just the work identified.  It
is our expectation that each employee will offer his/her services wherever
and whenever necessary to ensure the success of our endeavors.

General Position Summary:

The Application Support Specialist is responsible for support of
Chockstone’s production applications, including the troubleshooting and
resolution of system events and outages.   Additionally, the Application
Support Specialist handles code deployments, account/store boarding, and
any other activities required to keep the system operational and
Chockstone’s client processing.


Core Competencies:
•	Support host applications and systems
•	Deploy applications to production and internal test environments
•	Provide escalated support to internal call center
•	Project support, consisting of setup of customer environments
•	Manage multiple simultaneous projects and tasks
•	Document troubleshooting procedures for inclusion in knowledge base
•	Work with sensitive and confidential information
•	Interface with all levels of management
•	Maintain work relations with other departments

Secondary Functions:
Provide desktop or internal infrastructure support as needed.


Job Scope:
The nature of the position entails frequent new and varied work situations
with a high degree of complexity.  There are established and well-known
procedures, although the individual must be able to operate under moderate
supervision.

Errors made in work performed by the Operations Specialist could result in
an impaired ability of production systems to operate correctly.  This
could result in a store or stores being unable to process transactions.


Supervisor Responsibility:
No supervisorial responsibility.


Interpersonal Contacts:
Contact is with individuals inside Chockstone as well as partners and
vendors.  Some communication is made at the individual’s own initiative
through email and telephone.


Specific Job Skills:
•	Ability to communicate effectively with both technical and non technical
audiences verbally and in writing.
•	Multitask with attention to detail.
•	Strong work ethic focused on providing excellent customer service.
•	Troubleshooting skills
•	Accountability, determination, diligence, and focus.
•	Relentless about results
•	Ability to handle difficult issues under tight time pressure

Education and/or Experience:
An Associate’s degree or higher preferred.
5-8 years of adminstration of Unix servers and support of systems in a
high availability environment is required.
Understanding of software development practices and software languages
highly recommended.


Job Conditions:
Office Environment
Generally a 40-hour week, although some overtime will be required
On-call during specific timeframes