[PLUG-TALK] Bank customer service

[Paul Heinlein]

On Fri, 16 Mar 2007, Jason Martin wrote:

> My wife and I are in the middle of a big customer service fiasco 
> with one of our banks (basically they ripped >$3400 out of our 
> checking account without our permission and can't find it).  Aside 
> from needing to vent (what kind of bank can't find $3400 within two 
> weeks??), I would like to write a calm, collected letter to the 
> right person at that bank to express the poor customer service I 
> received.  Anyone have any ideas how to find the right person to 
> send the letter to?

It's not the answer to the question you specifically asked, but a 
great resource is Ellen Phillips 1998 book, "Shocked, Appalled, and 
Dismayed! How to Write Letters of Complaint That Get Results."

-- 
Paul Heinlein <> heinlein at madboa.com <> www.madboa.com