[PLUG-TALK] Comcast putzes - I'm easily amused

Michael Rasmussen michael at jamhome.us
Fri Aug 19 18:21:03 PDT 2016

Over an hour on chat with them.
Then came the Customer Satisfaction Survey.

On Fri, Aug 19, 2016 at 06:03:23PM -0700, Michael Rasmussen wrote:
> "Oh, you're not getting all the download bandwidth you're paying for because your modem is EOL."
> * Modem is a two year old (?) Motorola Surfboard 1621. 
> I'm now 45 minutes into a chat session to see what they want to do about this.  Replacement modem is $125.
> The Century Link offer is looking better and better.  Alleged 100Mbps for $20/mo with 2 year contract.
> Must also get phone service which runs $20/month.
> So $40/mo ...
> Now on 3rd rep (I'm from sales I can't help you with, I'm from support I can't help you with..) and an hour into the fun.
> I'm dropping lots of hints about the pricing just not being good. No one is biting on it.
> Friday Night Fun.

      Michael Rasmussen, Portland Oregon  
    Be Appropriate && Follow Your Curiosity
What signifies knowing the names if you know not the natures of things?
    ~ Benjamin Franklin

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