[PLUG-TALK] Comcast putzes - I'm easily amused

Tom tomas.kuchta.lists at gmail.com
Fri Aug 19 19:19:21 PDT 2016


Comcast knows that that you have nowhere to escape. Satisfaction survey
or not ...

That being said - you could get yourself Docsis 3.0 SB6141 for $50 at
Sears: http://www.sears.com/motorola-surfboard-sb6141-docsis-3.0-cable-
modem/p
-SPM12182781830?sid=IDx20110310x00001i&gclid=CMuovsr2zs4CFYRnfgodUFgFKg
&gclsrc=aw.ds

As far as I can say - 2 years ago Comcast was only recommending docsis
3.0 modems to customers as future proof on their web. That is why I got
one back then, when switching from CenturyLink.

Hope it helps, Tomas

On Fri, 2016-08-19 at 18:21 -0700, Michael Rasmussen wrote:
> Over an hour on chat with them.
> Then came the Customer Satisfaction Survey.
> hehehe
> 
> On Fri, Aug 19, 2016 at 06:03:23PM -0700, Michael Rasmussen wrote:
> > "Oh, you're not getting all the download bandwidth you're paying
> > for because your modem is EOL."
> > * Modem is a two year old (?) Motorola Surfboard 1621. 
> > 
> > I'm now 45 minutes into a chat session to see what they want to do
> > about this.  Replacement modem is $125.
> > The Century Link offer is looking better and better.  Alleged
> > 100Mbps for $20/mo with 2 year contract.
> > Must also get phone service which runs $20/month.
> > 
> > So $40/mo ...
> > 
> > Now on 3rd rep (I'm from sales I can't help you with, I'm from
> > support I can't help you with..) and an hour into the fun.
> > 
> > I'm dropping lots of hints about the pricing just not being good.
> > No one is biting on it.
> > 
> > Friday Night Fun.
> 



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