[PLUG-TALK] Comcast putzes - I'm easily amused

Michael Rasmussen michael at jamhome.us
Fri Aug 19 20:14:06 PDT 2016


On Fri, Aug 19, 2016 at 07:19:21PM -0700, Tom wrote:
> Comcast knows that that you have nowhere to escape. Satisfaction survey
> or not ...
> 
> That being said - you could get yourself Docsis 3.0 SB6141 for $50 at

I'd be in the same boat as with my SB6121 
"Be aware that the SB6121 and SB6141 ARRIS models are at the end-of-life and Comcast no longer supports those models."
http://www.approvedmodems.com/comcast-xfinity.html

Listed on that page is the SB6190 "future proof..." yeah right. 


> Sears: http://www.sears.com/motorola-surfboard-sb6141-docsis-3.0-cable-modem/p-SPM12182781830?sid=IDx20110310x00001i&gclid=CMuovsr2zs4CFYRnfgodUFgFKg&gclsrc=aw.ds
> 
> As far as I can say - 2 years ago Comcast was only recommending docsis
> 3.0 modems to customers as future proof on their web. That is why I got
> one back then, when switching from CenturyLink.
> 
> Hope it helps, Tomas
> 
> On Fri, 2016-08-19 at 18:21 -0700, Michael Rasmussen wrote:
> > Over an hour on chat with them.
> > Then came the Customer Satisfaction Survey.
> > hehehe
> > 
> > On Fri, Aug 19, 2016 at 06:03:23PM -0700, Michael Rasmussen wrote:
> > > "Oh, you're not getting all the download bandwidth you're paying
> > > for because your modem is EOL."
> > > * Modem is a two year old (?) Motorola Surfboard 1621. 
> > > 
> > > I'm now 45 minutes into a chat session to see what they want to do
> > > about this.  Replacement modem is $125.
> > > The Century Link offer is looking better and better.  Alleged
> > > 100Mbps for $20/mo with 2 year contract.
> > > Must also get phone service which runs $20/month.
> > > 
> > > So $40/mo ...
> > > 
> > > Now on 3rd rep (I'm from sales I can't help you with, I'm from
> > > support I can't help you with..) and an hour into the fun.
> > > 
> > > I'm dropping lots of hints about the pricing just not being good.
> > > No one is biting on it.
> > > 
> > > Friday Night Fun.
> > 
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-- 
      Michael Rasmussen, Portland Oregon  
    Be Appropriate && Follow Your Curiosity
Whether this moment is happy or not depends on you. It's you that makes the 
moment happy. It's not the moment that makes you happy. With mindfulness, 
concentration and insight, any moment can become a happy moment. 
Happiness is an art.
    ~ Thich Nhat Hanh



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