[PLUG-TALK] Why unsubscribing from ecommerce messages take so long?

Ash Powell rpowell at lucidheart.com
Sat Mar 23 17:20:59 UTC 2024


On 3/23/2024 9:27 AM, Dick Steffens wrote:
> On 3/23/24 08:51, Rich Shepard wrote:
>> Knowing that all ecommerce sites are fully computerized why does it take
>> 24-72 hours to enable unsubscribing from un-wanted/non-opted-in sales
>> messages?
>>
>> The latest example is Newegg. I placed an order yesterday and 
>> unchecked the
>> box to opt-in to all their sales pitches. Later a sales message 
>> arrived. I
>> followed the very large character link to unsubscribe and was 
>> informed that
>> I was.
>>
>> Just now another message appeared. Following the link to unsubscribe 
>> again
>> I saw that the system said I was (again) unsubscribed, but it would 
>> take up
>> to 72 hours to be effective. Why? If unsubscribing involved removing my
>> email address from their sales message database table it should be
>> instantaneous. After all, when I delete a database table row it's gone.
>>
>> None of these ecommerce sites take 24-72 hours to enter orders so
>> unsubscribing should be just as quick ... IMO.
>>
>> A curious mind wants to know.
>
> I had/have the same problem with Xfinity (Comcast). It's been a few 
> days since the last one, so maybe it caught up.
I've had some/multiple automated responses telling me it could take up 
to 5 business days to fully unsubscribe.  And yes.  It's quite frustrating.



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