[PLUG] Re: Consumer Choice

[Russ Johnson]

guy1656 wrote:

> I then let the companies know I am testing their customer service AS A 
> CONDITION of buying one brand in favor of another.

And the grunt on the telephone will do what with this information?

 From working as a telephone grunt, I can tell you that most information 
flows from the top down in these types of organizations. There isn't 
usually much of a mechanism to send information back up from the phone 
banks. Especially when the tech support is outsourced. There's even less 
of a chance that your requirement will make it to anyone who makes a 
difference when the person doing the tech support doesn't even work for 
the company you are buying the product from.

Sad but true.

-- 
Russ Johnson
Stargate Online
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