[PLUG] PSU and Google Mail

[John Jason Jordan]

About a year ago Portland State moved all their mail to Google. I
suspect Google wrote them a handsome check in anticipation of getting
data on 30,000 users of the PSU mail system, but I don't know that for
sure.

What I do know is that my PSU mail has suddenly become unusable.
It is a very long story involving PSU administration and PSU computers,
hence being fubar is par.

The problem is that I have two accounts (a really long and stupid
story), and PSU suddenly noticed this and decided to disable the one I
normally used. I have hundreds of e-mails and contacts stored in this
account that I can no longer access. Worse, I have done voluntary
tutoring and for years PSU professors have been giving students my (now
disabled) e-mail address. This morning I got a phone call from a
student because his e-mail to me had bounced. Luckily he also had my
phone number.

There exists a process to add an alias so the old address automatically
redirects to the one good address. A week ago I was assured that this
would be taken care of "by the end of the day." It is still not
working. 

There also exists a process to "merge" the mail from the disabled
account into the new account. Again, this was supposed to happen a week
ago, and so far nothing has been done.

I have gone to the help desk in the basement of Smith once or twice a
day for the past several days. All I get is "we'll take care of it" and
a pat on the head. None of the help persons (students) actually know
what processes are required to create an alias in Google mail or to
merge the two addresses. 

There is no longer any point in talking to the help desk in Smith. They
see me coming and duck behind the counter.

I need to escalate this to someone who can actually fix the problem.
Does anyone know who that might be?