[PLUG] PSU and Google Mail

[wes]

as an admin for several domains on google email hosting, I can say the
following with some degree of certainty:

aliasing one address to another is trivially easy. moving emails from one
account to another is complicated and convoluted. I spend HOURS doing this.

also: more than likely, no money changed hands between PSU and Google
regarding moving email hosting. Potentially some paid support calls to work
out details, but I seriously doubt anything beyond that.

-wes


On Fri, Feb 22, 2013 at 6:29 PM, John Jason Jordan <johnxj at comcast.net>wrote:

> About a year ago Portland State moved all their mail to Google. I
> suspect Google wrote them a handsome check in anticipation of getting
> data on 30,000 users of the PSU mail system, but I don't know that for
> sure.
>
> What I do know is that my PSU mail has suddenly become unusable.
> It is a very long story involving PSU administration and PSU computers,
> hence being fubar is par.
>
> The problem is that I have two accounts (a really long and stupid
> story), and PSU suddenly noticed this and decided to disable the one I
> normally used. I have hundreds of e-mails and contacts stored in this
> account that I can no longer access. Worse, I have done voluntary
> tutoring and for years PSU professors have been giving students my (now
> disabled) e-mail address. This morning I got a phone call from a
> student because his e-mail to me had bounced. Luckily he also had my
> phone number.
>
> There exists a process to add an alias so the old address automatically
> redirects to the one good address. A week ago I was assured that this
> would be taken care of "by the end of the day." It is still not
> working.
>
> There also exists a process to "merge" the mail from the disabled
> account into the new account. Again, this was supposed to happen a week
> ago, and so far nothing has been done.
>
> I have gone to the help desk in the basement of Smith once or twice a
> day for the past several days. All I get is "we'll take care of it" and
> a pat on the head. None of the help persons (students) actually know
> what processes are required to create an alias in Google mail or to
> merge the two addresses.
>
> There is no longer any point in talking to the help desk in Smith. They
> see me coming and duck behind the counter.
>
> I need to escalate this to someone who can actually fix the problem.
> Does anyone know who that might be?
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