[PLUG] Understanding where e-mails can get lost

[Rich Shepard]

   I'm a member of an organization that sends a weekly newsletter to members
via e-mail every Tuesday at 8:00pm PDT (although their mail server's clock
is set to UTC). They undoubtably run Windows on all their machines and I'm
assuming they use the MS equivalent of 'at' to send the messages while no
one's in the office.

   These messages never arrive here. The mail logs have no record of a
message from that domain around 8:00pm PDT on Tuesday evenings. E-mail
messages from individuals at that domain arrive here with no problems, yet
they tell me that the newsletters (sent to the same -- correct -- address as
individual messages) 'bounce'. There is little computer expertise at the
sender's end.

   Is there anything I can run from here to try to find why these newsletters
never arrive while other messages have no problems?

Rich