[PLUG] Understanding where e-mails can get lost

[Michael]

On 2017-06-14 10:27, Rich Shepard wrote:
> I'm a member of an organization that sends a weekly newsletter to 
> members
> via e-mail every Tuesday at 8:00pm PDT (although their mail server's 
> clock
> is set to UTC). They undoubtably run Windows on all their machines and 
> I'm
> assuming they use the MS equivalent of 'at' to send the messages while 
> no
> one's in the office.
> 
>    These messages never arrive here. The mail logs have no record of a
> message from that domain around 8:00pm PDT on Tuesday evenings. E-mail
> messages from individuals at that domain arrive here with no problems, 
> yet
> they tell me that the newsletters (sent to the same -- correct -- 
> address as
> individual messages) 'bounce'. There is little computer expertise at 
> the
> sender's end.
> 
>    Is there anything I can run from here to try to find why these 
> newsletters
> never arrive while other messages have no problems?

They tell you the messages bounce. Ask one of them to forward you a copy 
of the bounce message. That will tell you why your system bounced it. 
You can then examine log files with a reference point.

-- 
       Michael Rasmussen, Portland Oregon
     Be Appropriate && Follow Your Curiosity