[PLUG] Off topic but not sure who to ask

[Paul Heinlein]

On Thu, 22 Sep 2022, Michael Ewan wrote:

> I had to call Comcast once about a connection problem.  They started with
> the script, I interrupted and said I was a Senior Systems Programmer at
> Intel Corporation, please just tell me what you want me to test and I will
> do that.  The response was great, "thank goodness, someone intelligent,
> lets start with a trace route."

I've sometimes had similar, human-scale responses when I let the 
support tech know my experience level.

On those occasions when that's not the case, I usually say -- for the 
benefit of anyone listening to a recorded version of the call -- 
something like, "It's clear to me that you are not able to solve my 
problem. Please escalate my call to someone who can." The tech (in 
sane firms) will get a pass because the escalation occurs specifically 
at the customer's request.

-- 
Paul Heinlein
heinlein at madboa.com
45°22'48" N, 122°35'36" W